Welcome to Jim Coleman Cadillac

Excellent customer service.

Excellent service manager for my account: Victoria Paris was attentive to my requests for all service needs. She made sure everything was completed in a timely manner and the detail job was excellent. She explained everything with great clarity and clearly knows cars well. My Escalade is the best car I ever owned. But good service and staff make it a joy. The establishment is clean and organized. Thank you Victoria & Jim Coleman Cadillac.

GREAT EXPERIENCE!! Nana Prempeh at Jim Coleman Cadillac in Bethesda is the best salesman in this dealership! He listened to what I wanted, showed me all my options, took me for a test drive, explained everything, helped me find cheaper car insurance and I was in and out in about an hour and a half!! Why buy anywhere else!!

I bought an Escalade V from out of state and originally I thought it had a problem but Brendan reached out and guided me through it. He pointed out that the gas gauge was accurate and on the V’s it is different than my other Escalade that is not a V.

Im always amazing to get my car service at Jim Coleman Cadillac and my service writer, Victoria Parris , is super excellent. Im.so glad that she is working there and being my service writer. I would suggest not only to service there but buy your cadillac there as well .

Efficient, personable staff. Limited wait time.

What started off slow and on the wrong foot, was quickly turned around. Thanks Andrew.

Excellent service by the customer rep Andrew and the mechanic Daniel!

Exceptional Car-Buying Experience at Jim Coleman Cadillac! I recently had an outstanding experience at Jim Coleman Cadillac in Bethesda, MD, while trading in my vehicle. From the initial inquiry to driving home in my new car, the process was seamless and far exceeded my expectations. The team promptly scheduled an appointment two days after I expressed interest in a trade-in. Upon arrival, they appraised my car, provided the Blue Book value, and discussed my desired monthly payment. With two new drivers in the family, safety was a top priority, and the team made sure to accommodate our needs. They guided me through their inventory, and I test-drove a car that perfectly matched my criteria. Having reviewed their online inventory beforehand, I was impressed by the options that fit my budget for mileage, safety, and color. From the moment I was introduced to the team, Arvin worked closely with me to make the process seamless. He guided me through checking my payoff amount online and assisted in quickly downloading my registration from the insurance company’s website. Everything was handled so efficiently and with such ease—it truly set the tone for the entire experience. Stu made signing the paperwork so smooth and effortless—it was easy and stress-free. Vince walked me step by step through all the monthly payment and interest rate options over different terms, helping me confidently decide what worked best for my family budget. Quinn offered several warranty options and took the time to ensure I made a confident decision about the best terms for my contract, giving me peace of mind. Jasmin made sure I stayed informed every step of the way, texting, emailing, and calling to ensure I knew when the vehicle was ready and available. Nelson added a warm, inclusive touch paying attention to every detail. The level of follow-up after my purchase was just as impressive. The following day, the team checked in to ensure I was comfortable with my new vehicle. I stopped by to address my key fob, and they made the process effortless. Additionally, I came back to activate the OnStar feature, and Arvin went above and beyond to guide me through the setup. He walked me through the feature and my vehicle’s functions, ensuring I felt confident and comfortable. It was such a seamless experience, and I truly felt like part of the Jim Coleman family. At no point did I feel pressured or “sold to”—instead, they prioritized my family’s safety and car needs every step of the way. I downsized to the perfect vehicle, equipped with features like a panoramic sunroof, heated steering wheel, and fold-down back seats. The team ensured a smooth transition from my old car to the new one by helping transfer my belongings, setting up Bluetooth, integrating OnStar, and walking me through the vehicle’s app features. Their generosity and thoroughness made the process completely stress-free. The entire purchase took less than three hours, including test driving, financing, down payment, and receiving my spotless, ready-to-drive car. They facilitated the tag transfer, offered coffee while I waited, and answered all my questions with confidence. I also appreciated the variety of warranty options they provided, helping me choose the best fit for my needs and seamlessly transferring the remaining extended warranty into my contract. This level of service exemplifies Jim Coleman Cadillac’s commitment to customer satisfaction. The team’s collaborative approach made this car-buying experience unparalleled. I felt valued, supported, and heard every step of the way. A huge thank-you to Vince, Quinn, Arvin, Stu, Jasmin, Nelson, and the entire team for your exceptional service, professionalism, and dedication. I’m now a lifetime customer and highly recommend Jim Coleman Cadillac to anyone looking for a trusted dealership with warm, friendly staff!

I contacted Jim Coleman Cadillac for I knew exactly what I wanted. I just needed them to provide me with the information on how to proceed with the process. I started out speaking with Jazmin who explained what I needed to do to get started and I ended with Adam who provided me with the results. I explained to them in detail exactly what I wanted and to my surprise they delivered. Now, this came as a surprise to me because in the past, I have spent long hours, sometimes all day in dealerships where the salesman tried to swindle me in deals that I did not want nor asked for. At Jim Coleman Cadillac, I spent approximately one hour only because there was someone else closing a deal with the finance department. Prior to my arrival, Stew from the finance department worked the numbers for me while Adam had me on the phone to ensure my satisfaction with the monthly payments before I took that long drive. Once I met with Godwin, who is also in the finance department, the deal was sealed on my new vehicle. Adam went to put gas in my vehicle while Godwin reviewed all of the necessary documents with me and made sure he explained exactly what I was signing. He even gave me more time to review the documents on my own and asked me if I had any questions or needed further explanation. After I received the keys to my new vehicle, Adam got in the vehicle with me and explained every feature. He even went the extra mile and setup the Cadillac app for me. This has been an awesome experience for me. The team that helped me at Jim Coleman Cadillac was top-tier. Customer service and satisfaction executed! Thank you, Shanay Dada

Arvin was a superb salesman. He made the car buying process smooth and without stress. He demonstrated excellent customer service by ensuring our needs were met.

Nelson was a pleasure to work with. The best salesman I have dealt with on any car purchase. Thank you so much !

Prem was my service consultant and he did an amazing job ensuring he explained in detail everything I needed to have done.

Lola Blumberg was an outstanding salesperson. From start to finish very responsive and helpful. She even drove my purchased preowned vehicle on the Sunday of Thanksgiving to my home to personally deliver it to my daughter for her sweet sixteen special gift.

I worked with Lola, Quinn, and Godwin. They were exceptional - I had worked with six different people at five different car dealerships over the past week, and they took the grueling process and made it actually kinda fun. Unlike the Audi and Ford dealerships I had visited, there was no high pressure sales atmosphere: we talked, we joked, I felt comfortable. All of the information presented was accurate, and they were immensely helpful in finding the exact right vehicle to match my needs. 11/10, would recommend to anyone.

Fantastic experience picking up a used X7. Adam Katz was our salesman and just knocked it out of the park. Highly informative, engaged right away, was flexible with our schedule and absolutely ZERO pressure, every step of the way. He took the time to answer all of our questions and personally oversaw the detailing and services so he could keep us apprised of the progress and also kept us updated with videos and photos. The financing process was super smooth and expedited. Godwin Kutu-Agbeko was our finance manager and had us in and out of there in under 45 minutes. Would definitely buy from these folks again!

Lola was an absolute dream to work with while I was searching for the perfect car for my three little ones. She was patient, never rushed me, and provided multiple options that aligned with my needs. When I was having trouble deciding, she even offered to let me test drive two different cars to help me make the best choice. Throughout the entire process, she was just as focused and excited about helping me find the right car for my family as I was. Unfortunately, after I left with my new car, I discovered that it had some issues that required service—something the Cadillac team wasn’t initially aware of. Lola was incredibly supportive during this challenge. She kept in constant communication, sending me text updates and checking in as the Cadillac team worked on a solution. Today, I drove off with an even better option that better suits my needs, and once again, Lola was there every step of the way. She excels in communication, truly listens to her clients, and serves as an advocate between customers and the Cadillac team to ensure everyone is on the same page. Lola is not only a fantastic salesperson but also the sweetest businesswoman. I’m so grateful I had the chance to work with her and will absolutely recommend her to others! -Dr. Williams

Thank you. The process was kept fast and simple as promised. Enjoying the new suv. Joe B

I’m trading my old car to the 2022 Escalade Cadillac . This place is very welcome, helpful and understandable. I’m so thankful Mr ADAM and Mr Godwin Kutu-agbeko 🙏

Great experience. Salesman went far and beyond to make sure my purchase was trouble free. His experience showed in his knowledge of my vehicle. Definitely made my purchase a great experience.

I recently purchased a New Vehicle from Jim Coleman and am blow away by the professionalism throughout the entire process. You can tell the company has a great culture, and as a business owner I can tell you this is a very difficult accolade to keep. The car was delivered to my house and the follow up has been second to none.

I recently purchased a 2024 Cadillac Escalade ESV from Jim Coleman Cadillac, and I couldn’t be more thrilled with the experience! Nelson and Jazmin were absolutely amazing throughout the entire process. They were attentive, professional, and went above and beyond to find a vehicle that perfectly matched all the features I was looking for. Their dedication and expertise made the car-buying process seamless and enjoyable. Beyond their exceptional service, the dealership itself was fantastic—clean, welcoming, and efficient. Every team member I interacted with was friendly and eager to assist. If you’re looking for an outstanding vehicle and a first-class dealership experience, I highly recommend Jim Coleman Cadillac. Thank you, Nelson and Jazmin, for making this such a memorable purchase!