Welcome to Jim Coleman Cadillac

I had my Lyriq in for service at Jim Coleman Cadillac in Bethesda several weeks ago. At that time, they ordered a part. Told me it would be in latest Monday of last week and they’d contact me when it arrived. I’ve called several times - I get the runaround - transferred to parts and put on hold I definitely. I’ve left voicemails for service. No response. I’d expect better service from a Hyundai dealer. How can I get my Cadillac serviced if I can’t get anybody at a Cadillac dealer to be helpful?

I called to inquire about a vehicle I was interested in. I spoke with the manager Will and specified I was coming in to view the vehicle. Will told me he would have a salesman call me or message me when the vehicle was ready.i never received either. After getting the kids together we made the trip to the dealership. When we arrived I was told the car sold 30 minutes prior. I thought this was very unprofessional of him. This was top tier xxxx poor customer service. I don’t recommend doing business with this dealership.

Another awesome experience at Jim Coleman Cadillac. Arslan, Godwin really went above and beyond. I came in less than hopeful and left extremely satisfied with the entire process. I keep coming back to buy more cars becuse of how pleasant the experience is. Great job guys 10 stars in my book. For the GM (Arslan) to greet us himself and work the deal, it's unheard of in a big dealership like this. The finance manager Godwin, went through everything with lots of explanation. Did not push to buy anything, and for that I bought the extended warranty. Thank you all for the Jon well done.

The process of car buying can be extensive and draining. From the initial call with Michael Jaffe to closing the deal, the process was seamless. We are looking to purchase another Cadillac within the next year, and before we speak with any other dealership regarding the purchase, we will reach out to the Jim Coleman team first.

Absolutely horrible experience. Please do yourself a favor and look elsewhere for a dealership. Technicians are incompetent and service advisor was not responsive and condescending. Service manager blamed me for their inability to identify a bad wheel bearing. Look elsewhere!!

Hello, I recently purchased a used Audi from Nana and Jim Coleman Cadillac. My brother-in-law is a numbers guy and said it was the best deal I found after 3 weeks of searching. I was treated respectfully promptly and even today almost a week later found good information about my car in an email. Really could not ask for me. Thank you.

Best experience ever in buying a car, my sales person Gail was great 😃👍 got a great Cadillac

Stew Mallon always goes above and beyond to take care of our vehicle needs. We have purchased 5 vehicles from him over the years, and will continue to do so because of our great experiences with him

Michael Jaffe and managers very friendly and trustworthy. Definitely worth the wait! Best deal on 2022 Premium Luxury XT6. Recommend going there for a real experience with the most value.

Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I park. I should have taken the car back to Jim Coleman to see what the leak was from. (Guilty there!) The leak was never so bad that it caused me concern and the oil light never came on to advise of low oil pressure etc. The"Change oil light" came on and it was time for me to do another oil change. I went to another vendor to get the oil changed and asked the manager if he could look at the car to see were the oil was coming from. During the oil change the manager came to me and said that the filter was loose and the oil was leaking from that, but he said I had a bigger problem. The oil plug screw was over tightened and stripped from the last oil change. Luckily the manager had a oil plug that temporarily would fit, but I needed to get a new oil pan because of the stripped screw. I called Jim Coleman Cadillac to let them know what had been done to the oil pan and was put on hold. ZZZZZZZZZ Then I got an recorded voice message from a customer service rep. I explained to the recorder what had happened and that I just wanted to let them know. Never heard back from them. I've had issues with the service department before, i didn't expect a call back. I guess they just don't care, even though I wanted to alert them. After looking into how one can over tighten and strip the oil pan threads, is usually because the technician that changed the oil probably used a impact tool that had too much tork, which will make the oil screw spin and strp the threads on the pan.

Technicians are experts with the code and know how to fix the problem. Thanks to all who took care of my car and me today.I am grateful!

I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his office after hours. He looked at a number of possible causes and, within twenty minutes, he solved the problem! It was a bad relay switch in the area where fuses are stored. A replacement switch was found and I was on my way! Mr. Zelenkov would not accept my offer to pay. I could not be more grateful to Mr. Zelenkov and to Coleman Cadillac. (Bruce R., North Bethesda)

Purchased a vehicle as an out-of-state buyer and they made the process VERY smooth and efficient. I dealt with my salesperson Greg Bindah, the Internet Manager Godwin Kutu-Agbeko, and the Finance Manager Stew Mallon. They were all very helpful and honest in the negotiations and sales process. They take a very personal approach to their business and genuinely showed they cared. I would highly recommend this dealership.

THEY COULD HAVE KILLED ME AND OTHER DRIVERS Jim Coleman Cadillac is a negligent and dishonest business UPDATE 12/22/20 - When I returned my vehicle on 12/18/20, Mr. Morrisey said that the dealership would reimburse me for the $400 I spent to tint the Lemon that Jim Coleman sold to me. After posting this review, Patrick Coleman emailed me saying, "Mr Arya, Given that you have now taken time to make publicly damaging comments about our company online, this is not an accommodation we are willing to make." On the afternoon of 12/18/20, took my Escalade to have the wheels re-balanced (2nd time in 19 days). While driving home on 270, the rear of the car began to shake violently. I discovered that 3 of the 6 lug nuts were missing from the wheel. The remaining 3 were nearly off as well (as you can see in the picture. Their negligence could have caused serious harm, injury or worse to myself and other drivers. Jim Coleman’s website promotes their “KNOWLEDGEABLE & EXPERIENCED SPECIALISTS.” These are the same “KNOWLEDGEABLE & EXPERIENCED SPECIALISTS” who do not know how to properly mount a wheel. When I told General Sales Manager Roy Morrisey that their negligence could have killed me, he said, ‘the wheel did not fall off and you did not die, so you are talking about hypotheticals.” Jim Coleman’s website promotes their “AWARD-WINNING CUSTOMER SERVICE and says that “CUSTOMER SATISFACTION IS OUR #1 GOAL.” Perhaps Mr. Morrisey hasn’t visited the dealership’s website recently. I purchased a 2017 CPO Platinum Escalade (VIN 1GYS4DKJXHR129617) on 11/28/20 and returned the vehicle on 12/18/20. During the 19 days that I owned this vehicle, it was in the service shop 4 times for a total of 11 days for the following issues. Jim Coleman’s website says that CPO cars undergo a 172-point inspection. Jim Coleman Cadillac sold to me a Lemon under the guise of Certified Pre-Owned 1. Replace failed running boards (driver and passenger) 2. Replace failed backup camera 3. Replace automatic trunk door close mechanism 4. Transmission flush 5. Faulty wireless charging dock 6. 3 Bluetooth headphones missing even after I asked 3 times for them Jim Coleman’s website says that they engage in “HONEST, STRAIGHTFORWARD BUSINESS.” There is nothing honest or straightforward about this dealership.

Professional and friends service gave us an informed and enjoyable customer experience. My wife and I had a leisurely test drive to get to know the vehicle.