Customer Testimonials
Purchased my sons Takoma in August of 2021 and both the sales team and service team have been incredible. I am the COO for a local plumbing heating and air conditioning company serving the DMV. Very similar market segments with incredible competition. I truly appreciate and respect how difficult it can be to deliver great service in the current market. Our sales associate Sid was completely honest, informative and made the purchase quick and simple without any upselling pressure. Perfect :). Just recently, and without an appointment, we decided to call for service (2) Saturday's ago. Spoke to Andy Yankanich who immediately ...
Deeply grateful to the entire team at Jim Coleman Cadillac for their professionalism, wisdom, and genuine kindness while trading up to a newer car during a family crisis. Taking customer service to a truly admirable level. Thank you, all.
Awesome dealership, excellent service. highly recommend for car sales or Cadillac service.
Such a great experience buying a car from Coleman Cadillac! Everyone was extremely helpful and kind. They got me a car I love, and made the process easy and efficient. I definitely recommend coming here for a car, and I am very grateful for the outstanding service!
Very professional and accommodating to deal with - I had asked the owner Brendan to replace something if possible on a Wednesday afternoon, thanksgiving was Thursday and when I picked up the car Friday morning it had been taken of. Also they replaced items I would not have noticed to the tune of almost $2,000 before putting the car on the lot.Jasmin the sales rep. brought me my tags since she lives closeby saving me a trip to Bethesda. Highly recommend this dealership for new or used cars.
Great experience and stellar customer service! Top tier dealership and highly recommend
The process of car buying can be extensive and draining. From the initial call with Michael Jaffe to closing the deal, the process was seamless. We are looking to purchase another Cadillac within the next year, and before we speak with any other dealership regarding the purchase, we will reach out to the Jim Coleman team first.
Had a great experience with this dealer. And my salesperson Nana was by far the best salesman I have had at any dealer over the years. The entire crew is friendly and looking to help. Would highly recommend coming here.
I was referred to Jim Coleman earlier this year. Mike Jaffe commercial sales (expert) our business was looking for 2022 SUV. Mike, Stew and of course Brendon not only delivered to me excellent customer service by having a clean and easy process, by the way pay for only what we need as ground transportation companies. I was so impressed, I am a 3 time purchaser this year. Thanks Brendon and the whole Coleman Staff Happy New Year!
From the first inquiry to the final signature. No games, no pre printed forms, that have you paying for things you didn’t want. Brendan Coleman and the staff at Jim Coleman Cadillac made me realize that car sales don’t have to give me anxiety. Thank you so much! I picked my warranty from dozens of options. I didn’t even know that was a thing!
I have been using this dealership for my maintenance. The service is phenomenal. The entire team is very warm and friendly. Andrew, Will and Anton have always treated me like family. They are in communication with you the entire time your car is behind serviced.
I would rate my experience with Jim Coleman Cadillac service department as excellent. Both Will and Anton were patient and very knowledgeable. My emergency (unscheduled) work was done on the same day that they received my car. Coleman had mechanics with the expertise necessary to work on my particular model/make (ELR).
Had another great experience at Jim Coleman Cadillac. The first was in 1999. This time we worked with their sales rep Quinn Blumberg who was very thorough, patient, friendly and prompt to respond to our many questions. They also had a lot of new Cadillacs in stock to choose from. We highly recommend Quinn for your next car (new or used)!
We purchase our new Cadillac XT 4 back in October of this year at Jim Coleman Cadillac Bethesda Md. and we love it, Quinn Blunberg was our sales Representative. Quinn was very knowledgeable of the vehicle; there was no high pressure sales tactic, the process of buying our new vehicle was a quick pleasant experience, If you a looking to buy a new vehicle I recommend you stop by and ask for Quinn at Jim Coleman Cadillac in Bethesda Md.
Daniel from the Parts Department really went above and beyond to help me find the exact part I needed. He spent 30 minutes with me on the phone ensuring the whole transaction was taken care of properly. 5 stars. Thanks again Daniel!
The service was great. The only reason I'm giving four stars is because I didn't receive a call to pick up my vehicle. I called to check on it and I was told it was ready. The staff was great and the facility is great.
I recently purchased a 2014 Cadillac CTS Vsport from Jim Coleman Cadillac. Quinn, the salesman I dealt with was fantastic. He is very knowledgeable about the products he is selling. This was the first vehicle I have purchased in 18 years and I felt no pressure to buy and he didn't try to up sell me anything. He took care of me and I had the car the next day. After purchasing the car, I found a small scrape on the front bumper. I contacted Jim Coleman Cadillac and met with Brandon Coleman since Quinn was out that day. Brandon assured ...
From Sales to Service, my experience with Jim Coleman Cadillac has been super.
Let’s start where we live which is on the eastern shore of Maryland. Looking to trade our Cadillac SRX we decided to go back where we bought our SRX, on the shore. Shared with them my interest and gave them a offer on a used 2018 XT5 which I thought was more in my favor as in price and numbers on my trade which again in my favor. They could of made the deal maybe. Fast forward, I find another 2018 same XT5 at Jim Coleman’s Cadillac across the Bay bridge 2 hours from home. We meet a sales consultant, not ...
better
Great service from Quinn Blumberg at Jim Coleman’s Cadillac in Bethesda! Extremely helpful throughout the car buying experience and truly went above and beyond to make sure I had all my questions answered. Friendly staff and quality service--highly recommend this dealership!
Purchased my first raptor from Jim Coleman Cadillac, such a great service and friendly personal, I worked with Miss Gail she did a great job definitely recommend.
Will Hendrick is one of the best customer service associates I have ever worked with. My brand new truck was having multiple issues, and the team worked relentlessly to get the problem solved for me. Will did an excellent job relaying the issues & plan. Also, the service team went above and beyond to get everything figured out. Thank you!!
The service at Jim Coleman was unmatched. They knew exactly what they were doing and completed my repairs with astonishing quickness. The car looks/sounds amazing now and is running better than it ever has. If I ever have issues with my car or need an opinion I will definitely bring it in to Jim Coleman Cadillac!
Thank you to Stew and Nana for a great car buying experience. You were efficient, patient and informative. In and out in less than 3 hours. I am enjoying my XT5!
Albert was absolutely incredible through the entire process. I really appreciated his patience and willingness to go above and beyond. He’s definitely gained a client for life!
We are leasing our 2nd CT6 from Jim Coleman, and we have received absolutely the best assistance and service from Quinn Blumberg. We plan to lease a Lyriq through Quinn when our lease expires in mid-2023. Our highest recommendation for Quinn!
Quinn is phenomenal! I was having a problem with setting up my Uncle Rueben Green’s Escalade Alexa app in his new vehicle. He stayed with me and guided me through the entire process and ensured that I had no questions afterward. He continuously raves about the constantly great customer services he received from Quinn, Will, Stew and Godwin.
The service today at Jim Coleman was outstanding. Since I was unable to answer the service call on the phone, Will H. expedited and managed my service through texts. When I picked up my car, he readily worked through my coupon packet to assist me with the greatest savings. Thank you for the wonderful service.
I was able to make an appointment ahead of time. The service advisor took note of all my concerns. Communication afterwards was good. My CTS was ready when they said it would be. And it has been driving great ever since.
My Service Advisor (Will Hendrick) and the service department went above and beyond what one could expect. I had an electrical wiring problem and they did extensive diagnostic analysis to find and fix the issue at a VERY reasonable price. Will was very professional and kept me advised throughout the process. If you are looking for a Cadillac Service Center Coleman is the place to go!! Ed
Quinn is an outstanding person and highly recommend for your next transaction! Quinn was extremely helpful and courteous during my vehicle search process being an out of state customer and handled my situation with patience and professionalism even though we didn’t end up finalizing the deal to no fault of his!
I came in engine soon light on dashboard and from the moment I walked in till I left, WILL H. was so welcoming, attentive and explained everything well to me. Thank you for making my visit go smooth.
Ive been bringing my escalade to get serviced here for the last 6 years, and the customer service and actual servicing of my car are always excellent. The service rep, Will, is especially knowledgeable and as a former technician, is able to explain any issues my car may have. Additionally, they always seem well stocked in parts and i never have to wait for things to be ordered. Highly recommend this location for servicing your cadillac!
Took my 2021 Escalade in for service today everything went well I had a problem with my window washer rear they found the problem and fixed it great job.
Very clean and nice showroom. The sales folks are friendly and willing to help you. I didn't feel like it was just as sale. Not pushy either
Super quick and efficient service at Jim Coleman in Bethesda. But most of all had a really big help from Anton who assisted me with the whole procedure. Will surelly come back.
What a Great, Honest, Hardworking dealership, I needed a car in a hurry, After searching for weeks, I found the perfect car I was looking for, (millage, color, model) So I contacted Ms. Gail Harris, Godwin, and Will Lang, they worked very hard to get the exact car I wanted, Ms. Gail kept me posted daily on everything that was going on, and in a few weeks, they had the my dream car ready. Thanks guys appreciate everything. Jean.
I leased a Cadillac XT4 earlier this year from Jim Coleman. Quinn and the sales team made the process quick and painless. Despite a hitch with processing the loan application by GM Financing, the Coleman team stepped up and got it done. I recommend them.
We had a great experience today purchasing a car at Jim Coleman Cadillac. After 2 weeks of visiting several dealers we finally found the car we wanted online. We called early in the morning and Albert was ready to answer any questions. We got to the dealer around 10:45 and we were out the door by 1:30 with our new car. Albert was professional, efficient, and an expert when it came to answering all of our questions. What a great experience we had today and we owe it all to the excellent customer service Albert provided. Thank you for assisting us. You have ...
I was busy with work and didn't have the time to deal with buying this car. Quinn Blumberg helped me with everything I needed, and was really nice, and helped me to keep the car for a week , until I got my loan and everything set up. he was very nice and professional and to be honest also very cool . If you're going to this place, ask for Quinn Blumberg is the best guy for you !!
My experience dealing with Jim Coleman Cadillac in Bethesda was the best from the sales representative expertise to the finance manager and staff crew. I have been with my sales representative Will Lang (now Sales Manager) for 5 years when I leased from Lindsay Cadillac in Virginia. Once my lease was coming to an end, Will reached out to me and let me know he was now with Jim Coleman Cadillac in Bethesda, so last year in May I took my business to where he was working. As usual, he took very good care of me, which was helping me to ...
I have bought 4 Cadillac Escalades from salesman Glenn Price I have always been extremely satisfied with Mr. Price. Kudos to the sales staff and finance department.
Nothing but top notch service. Will lang took care of me past my expectations. I’m only gonna buy all my future Cadillacs from him.
Glenn Price guided me through my first “on-line” purchase and just by talking to him knew he was the right person! Honest, informative, helpful and great to deal with! Hope he never retires!
Quinn is an awesome guy, I am still in touch with him about my car and he doing so awesome. Love the Coleman Team and much appreciation to Quinn; your the man 👍🏾
Quinn Blumberg was the sales guy for 2019 XT5 and he done an amazing job!!! I was satisfied with the process and the price. I will definitely use Quinn for my next purchase!!
Hands Down Jim Coleman Cadillac is where its at. Top tier service all in one stop shop center. After several sales rep calling, I finally spoke with my guy and dude Quinn B who made me wanna really buy my car and yes I did. Quinn ure the dude keep rocking them sales.
I am a repeat customer of Jim Coleman Cadillac and the sales staff is amazing. Especially, Glenn Price, who always provides exceptional service. His knowledge of the vehicles and attention to details was on point. Once again, my buying experience was stress-free. Thanks Glenn!
Stew is da Man!
Taking you car in for service may not be anyones idea of a fun day however everyone at Coleman makes it not only easy but gives you the feeling you are a special guest and appreciated friend. They want to take care of you. My service relationship manager worked overtime to find all the points I had built up to use on paying my bill. It cut the cost almost in half. All very pleasant. I highly recommend the whole team starting with Brendan and his sidekicks.
Gail Gwynn -Harris is AWESOME Gail knows her job very well, I asked her all types of questions about the XT6 and she answered them with no problem and she is so courteous and kind and just a all around nice person to deal with. I did purchase the XT6 and will definitely come back to purchase another vehicle and tell all of my friends and family.
I cannot say enough good things about Jim Coleman Cadillac! I had some SERIOUS issues with my newer XT4 ( not purchased from them) and they always had a loaner for me and took it time and time again. Until an Angel by the name of Stew Mallon decided that he was going to help me get out of this Cadillac and into a new one. And that is just what he did! Quinn was my sales person and he was phenomenal as well! Always answered my texts and questions and was so kind and professional!!! I drove away with my ...
I love this dealership. From sales to service top notch. Used to have BMW x5 for years until Nana from sales got me into an escalade. Best truck EVER!
My dealer was Nana he’s like family he has taken care of my husband and I several times. Always polite always ready. But to be honest all the staff was nice just that Nana was the best. We brought a white Cadillac and will be purchasing again in the near future.
Service was fantastic, everything was done timely and efficiently. Staff was very helpful and engaging. I will continue having my service done here for years.
They were very pleasent to deal with, one of the best buying experiences! No tricks or high pressure sales tactics, we traveled almost 2 hours to go to them because they had the car my son wanted
I just bought a used 2019 Subaru Forester Sport from Quinn. Quinn was awesome! He had the car ready to go and all cleaned up before I even test drove the car. He made everything so easy and smooth. The best experience I’ve ever had at a car dealership!
Hello, I recently purchased a used Audi from Nana and Jim Coleman Cadillac. My brother-in-law is a numbers guy and said it was the best deal I found after 3 weeks of searching. I was treated respectfully promptly and even today almost a week later found good information about my car in an email. Really could not ask for me. Thank you.
My car, while legally parked, was struck by another vehicle. William Dean, at Jim Coleman Collision Department, took care of everything beautifully. He did an outstanding job for me in restoring my Cadillac to excellent condition. William Dean is very knowledgeable, capable, and customer service oriented. He is also very respectfully, polite, caring and kind. I have great confidence in him and Jim Coleman Cadillac, and give them a 5 Star rating. Many Thanks, RPF
I've been taking my 2012 Cadillac SRX here for five years and have received consistently professional, courteous, and reliable service. Although service is by no means inexpensive (hence the deduction of one star), they do send coupons in the mail which helps some with the cost. I've never been pressured into spending money on additional services/repairs, and the service professionals are transparent about what repairs are urgent and which can wait. I relocated about 90 minutes away from Bethesda Cadillac, but I continue to make trip here because of the consistently good service.
Anton is my service agent. Everything went well w my AC service in my new 2021 Escalade. Love my Escalade and love Jim Coleman’s Cadillac service and sales department.
Dave helped me find the perfect car and was very fun to talk to. It was definitely an extraordinary experience when purchasing a car, I was treated like family.
I purchased a Cadillac XT4 from Jim Coleman Cadillac. My salesman was Albert Cottone. Mr. Cottone was very knowledgeable and professional. He made sure I test drove several vehicles until my mind was set. I had a wonderful experience and I definitely rate Mr. Cottone 5 stars. If you are shopping for a Cadillac make sure you ask for Albert Cottone.
Had a wonderful experience buying my 2016 Cadillac XTS luxury, sales person Gail was wonderful
Best experience ever in buying a car, my sales person Gail was great 😃👍 got a great Cadillac
The customer service at Jim Coleman Cadillac today was 5 stars. My service representative Will Hendrick was outstanding. He was very polite and professional. His service knowledge allowed him to explained his recommendations with great ease that was refreshing to me. Although I live an hour away, I will be coming back for my future services on my 2015 Cadillac ESV Escalade.
I wasn’t expecting to come here, just a last minute stop after visiting a different dealership’s car that fell through. But I got a hold of Albert Cottone and he immediately got me a deal on a great valued car. Albert did an awesome job, easy to talk to, and made sure everything went smoothly!
Stew Mallon always goes above and beyond to take care of our vehicle needs. We have purchased 5 vehicles from him over the years, and will continue to do so because of our great experiences with him
Stew has helped me with my last two auto purchases. I appreciate his dedication at finding me exactly what I want at the best price. I am wowed by his service and will never go anywhere else for future vehicles. Thanks Stew!
I’ve purchased a couple vehicles at Jim Coleman and Stew is always great.
I purchased a used Cadillac CT6 from Jim Coleman Cadillac and I had the best buying experience ever with Stu in the finance department!
Coleman cadillac was wonderful. The purchase of my car and then the review with the finance director stew mallon was easy and quite frankly, enjoyable. Stew is friendly, trustworthy and gets the job done efficiently. Thank you stew and CC
Jim Coleman Cadillac in Bethesda Maryland has provided a great service to me and family for well over a decade. Myself, family and friends have purchased numerous vehicle from cars to SUV’s throughout the years. The awesome customer service and the outstanding professionalism that’s provided each time by Stew Mallon and others is a cut above the rest! Stew has provided excellent service with great skill and integrity with each vehicle that was purchased or leased. I look forward to doing business with Jim Coleman Cadillac and will always highly recommend my family and friends whom are looking ...
Bought my second Cadillac from Jim Coleman Cadillac. Both times have been an amazing experience. Finance Manager Stew Mallon made the buying so easy (Five Stars) and Brendan made my service experience so easy. Another (Five Stars) if you want to buy a new Cadillac or used one, you have to reach out to them.
We had such a great experience with working with Stew Mallon when we bought our first two Cadillacs that when we moved out of state, we drove from Long Beach, Indiana to Bethesda to purchase our next two XT4s. His professionalism and integrity is unparalleled. Georgetta Manning Cox
What an awesome experience! Not only did we find the perfect car for us but Stew made the financing process (usually the most difficult and nerve wracking part) a breeze! We will definitely be making the 2 1/2 hour drive again when it’s time for our next vehicle just to work with Stew.
Stu Mallon at Jim Coleman Cadillac is THE guy to see when visiting this dealership. Not only for his outstanding knowledge of the business, but also for his super personality and willingness to go out of his way to help you get what you need. Really a super kind and wonderful person!
Bought our first Cadillac from Jim Coleman Cadillac and met Stu Mallon years ago. So thankful for both! Stu got the sale done efficiently and always checks in when we bring our car in for service. Top notch guy all the way! He is why we keep coming back and looking forward to our next purchase. Nana in sales very knowledge and so helpful over the years! Wilhelm in service takes care of our car when we bring it in and is always positive! This is spot for your next Cadillac purchase - see Stu!
Review for Stu; I recently had the pleasure of working with a gentleman by the name of Stu. He was wonderful. He was insightful and very knowledge when answering my many, many questions. Every time I called, he took time out of what I know is a very his busy day to give me individual attention. He made me feel like I was his only client. When it comes time to purchase a car again I will go no other place or deal with no other salesperson but Mr. Stu!
I purchased my ct6 from Jim coleman about a year ago and have not taken it anywhere else since! Stew is the best when it comes to helping me in anything that i need. Oil changes, tires etc etc you name it and stew will get someone to get it done for me. He also is a magician when it comes to helping people actually get into the car. Thankful for Stew and the staff at Jim Coleman Cadillac.
Another excellent experience at Jim Coleman Cadillac with a huge shout out to Stewart Mallon! Thank you for making this experience, like all the others over the years, so smooth! I wish I could give him 100 stars but they are limiting me to 5. Wilhelm Hendrick in service is extremely helpful and so very kind - thank you!
Dealing with Coleman Caddilac for years and it’s always such a pleasure dealing with Stu when it comes to all of our financing concerns. You call he picks up the phone even on his days off. Anytime I have any questions regarding service, purchases or leases the only thing I have to do is call Stu. I recommend Coleman Caddilac and talk to Stu he’ll take care of you.
I had an awesome experience a couple of months ago. I bought my first car from Coleman Cadillac… Stuart guided me through the purchase of the car and explained all of the financing options to me. He was really helpful and made my first time buying a car the best experience I could ask for. If you’re looking to buy a car I definitely recommend going to Coleman Cadillac and I definitely recommend talking to Stuart
Ive purchased 3 Cadillacs from Stew Mallon at Jim Coleman Cadillac and when I buy my 4th and final Cadillac I will drive all the way from WI just so I can deal with Stew one last time!! If I could give him a ten star review I would. First class service every time you deal with Stew!!
I’m not one to usually leave a review but my experience was so incredibly awesome I had to leave a review. Purchasing a new car is always a huge financial undertaking but not this time. Stu made the process completely seamless. He took care of everything!!!! I do not have one complaint. Thank you Jim Coleman for having Stu on your team.
Stew and Brendon are the best in the business! It’s always a great experience at Coleman because of these two. I never walk away disappointed. I wouldn’t go anywhere else. Thank you both for being a delight to work with!
I bought my last 2 cars from Mike Jaffy and his customer service skills were fantastic. He was not pushy and got me exactly what I wanted. When I went to do the paperwork Stew Mallon was the financial representative. He was very professional and knowledgeable. I told him where I wanted to be monthly and he made it happen. The whole experience was great and I would recommend both of them to my friends and family
Stu makes it so easy to buy a car!! This is the only place you want to go!!!
I have been purchasing cars from Jim Coleman Cadillac for 10 years+. Each and every time Stew in Finance makes it quick and easy.
I just want to say the Jim coleman caddillac is one of the best dealerships that I’ve ever dealt with. Stu was the man who went above and Beyond to take care of me. And he was always very helpful when I needed service I had any questions about my vehicle!!!
I'd never buy a car from anyone other than Stew Mallon. He makes the process so easy to purchase a car.
Great service and sales! Referred by a friend but the bottom line is ask for Stew in finance and he is literally a one stop shop. He has worked his magic time and time again and everyone looking for a new car I send to Stew.
If u want the greatest service go see Stu Mallon at Cadillac Undeniable
Michael Jaffe and managers very friendly and trustworthy. Definitely worth the wait! Best deal on 2022 Premium Luxury XT6. Recommend going there for a real experience with the most value.
My wife and I had been looking at a particular SUV that was in their inventory for a few weeks. I had finally decided to send an email to inquire about the vehicle. The very next day Albert Cottone reached out. He was very professional in answering all my questions and scheduling a day and time for my wife and I to drive from Delaware to view, and hopefully purchase the vehicle. Upon arrival we were greeted at the front door and every step throughout the process was smooth as silk. We had a few specific questions about the vehicle, ...
Awesome team and experience. Paperwork was ready and was in/out in an hour.
A great experience from the moment we walked through the door!! Excellent customer service and very knowledgeable staff made what could have been purchasing our vehicle a headache, a stress free time. Special thanks to Michael and Stewart for being so awesome!! Will definitely buy from you again, and would recommend you to friends!!
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