Customer Testimonials
They were very pleasent to deal with, one of the best buying experiences! No tricks or high pressure sales tactics, we traveled almost 2 hours to go to them because they had the car my son wanted
I just bought a used 2019 Subaru Forester Sport from Quinn. Quinn was awesome! He had the car ready to go and all cleaned up before I even test drove the car. He made everything so easy and smooth. The best experience I’ve ever had at a car dealership!
Hello, I recently purchased a used Audi from Nana and Jim Coleman Cadillac. My brother-in-law is a numbers guy and said it was the best deal I found after 3 weeks of searching. I was treated respectfully promptly and even today almost a week later found good information about my car in an email. Really could not ask for me. Thank you.
My car, while legally parked, was struck by another vehicle. William Dean, at Jim Coleman Collision Department, took care of everything beautifully. He did an outstanding job for me in restoring my Cadillac to excellent condition. William Dean is very knowledgeable, capable, and customer service oriented. He is also very respectfully, polite, caring and kind. I have great confidence in him and Jim Coleman Cadillac, and give them a 5 Star rating. Many Thanks, RPF
I've been taking my 2012 Cadillac SRX here for five years and have received consistently professional, courteous, and reliable service. Although service is by no means inexpensive (hence the deduction of one star), they do send coupons in the mail which helps some with the cost. I've never been pressured into spending money on additional services/repairs, and the service professionals are transparent about what repairs are urgent and which can wait. I relocated about 90 minutes away from Bethesda Cadillac, but I continue to make trip here because of the consistently good service.
Dave helped me find the perfect car and was very fun to talk to. It was definitely an extraordinary experience when purchasing a car, I was treated like family.
I purchased a Cadillac XT4 from Jim Coleman Cadillac. My salesman was Albert Cottone. Mr. Cottone was very knowledgeable and professional. He made sure I test drove several vehicles until my mind was set. I had a wonderful experience and I definitely rate Mr. Cottone 5 stars. If you are shopping for a Cadillac make sure you ask for Albert Cottone.
Had a wonderful experience buying my 2016 Cadillac XTS luxury, sales person Gail was wonderful
Best experience ever in buying a car, my sales person Gail was great 😃👍 got a great Cadillac
The customer service at Jim Coleman Cadillac today was 5 stars. My service representative Will Hendrick was outstanding. He was very polite and professional. His service knowledge allowed him to explained his recommendations with great ease that was refreshing to me. Although I live an hour away, I will be coming back for my future services on my 2015 Cadillac ESV Escalade.
I wasn’t expecting to come here, just a last minute stop after visiting a different dealership’s car that fell through. But I got a hold of Albert Cottone and he immediately got me a deal on a great valued car. Albert did an awesome job, easy to talk to, and made sure everything went smoothly!
Stew Mallon always goes above and beyond to take care of our vehicle needs. We have purchased 5 vehicles from him over the years, and will continue to do so because of our great experiences with him
Stew has helped me with my last two auto purchases. I appreciate his dedication at finding me exactly what I want at the best price. I am wowed by his service and will never go anywhere else for future vehicles. Thanks Stew!
I’ve purchased a couple vehicles at Jim Coleman and Stew is always great.
I purchased a used Cadillac CT6 from Jim Coleman Cadillac and I had the best buying experience ever with Stu in the finance department!
Coleman cadillac was wonderful. The purchase of my car and then the review with the finance director stew mallon was easy and quite frankly, enjoyable. Stew is friendly, trustworthy and gets the job done efficiently. Thank you stew and CC
Jim Coleman Cadillac in Bethesda Maryland has provided a great service to me and family for well over a decade. Myself, family and friends have purchased numerous vehicle from cars to SUV’s throughout the years. The awesome customer service and the outstanding professionalism that’s provided each time by Stew Mallon and others is a cut above the rest! Stew has provided excellent service with great skill and integrity with each vehicle that was purchased or leased. I look forward to doing business with Jim Coleman Cadillac and will always highly recommend my family and friends whom are looking ...
Bought my second Cadillac from Jim Coleman Cadillac. Both times have been an amazing experience. Finance Manager Stew Mallon made the buying so easy (Five Stars) and Brendan made my service experience so easy. Another (Five Stars) if you want to buy a new Cadillac or used one, you have to reach out to them.
We had such a great experience with working with Stew Mallon when we bought our first two Cadillacs that when we moved out of state, we drove from Long Beach, Indiana to Bethesda to purchase our next two XT4s. His professionalism and integrity is unparalleled. Georgetta Manning Cox
What an awesome experience! Not only did we find the perfect car for us but Stew made the financing process (usually the most difficult and nerve wracking part) a breeze! We will definitely be making the 2 1/2 hour drive again when it’s time for our next vehicle just to work with Stew.
Stu Mallon at Jim Coleman Cadillac is THE guy to see when visiting this dealership. Not only for his outstanding knowledge of the business, but also for his super personality and willingness to go out of his way to help you get what you need. Really a super kind and wonderful person!
Bought our first Cadillac from Jim Coleman Cadillac and met Stu Mallon years ago. So thankful for both! Stu got the sale done efficiently and always checks in when we bring our car in for service. Top notch guy all the way! He is why we keep coming back and looking forward to our next purchase. Nana in sales very knowledge and so helpful over the years! Wilhelm in service takes care of our car when we bring it in and is always positive! This is spot for your next Cadillac purchase - see Stu!
Review for Stu; I recently had the pleasure of working with a gentleman by the name of Stu. He was wonderful. He was insightful and very knowledge when answering my many, many questions. Every time I called, he took time out of what I know is a very his busy day to give me individual attention. He made me feel like I was his only client. When it comes time to purchase a car again I will go no other place or deal with no other salesperson but Mr. Stu!
I purchased my ct6 from Jim coleman about a year ago and have not taken it anywhere else since! Stew is the best when it comes to helping me in anything that i need. Oil changes, tires etc etc you name it and stew will get someone to get it done for me. He also is a magician when it comes to helping people actually get into the car. Thankful for Stew and the staff at Jim Coleman Cadillac.
Another excellent experience at Jim Coleman Cadillac with a huge shout out to Stewart Mallon! Thank you for making this experience, like all the others over the years, so smooth! I wish I could give him 100 stars but they are limiting me to 5. Wilhelm Hendrick in service is extremely helpful and so very kind - thank you!
Dealing with Coleman Caddilac for years and it’s always such a pleasure dealing with Stu when it comes to all of our financing concerns. You call he picks up the phone even on his days off. Anytime I have any questions regarding service, purchases or leases the only thing I have to do is call Stu. I recommend Coleman Caddilac and talk to Stu he’ll take care of you.
I had an awesome experience a couple of months ago. I bought my first car from Coleman Cadillac… Stuart guided me through the purchase of the car and explained all of the financing options to me. He was really helpful and made my first time buying a car the best experience I could ask for. If you’re looking to buy a car I definitely recommend going to Coleman Cadillac and I definitely recommend talking to Stuart
Ive purchased 3 Cadillacs from Stew Mallon at Jim Coleman Cadillac and when I buy my 4th and final Cadillac I will drive all the way from WI just so I can deal with Stew one last time!! If I could give him a ten star review I would. First class service every time you deal with Stew!!
I’m not one to usually leave a review but my experience was so incredibly awesome I had to leave a review. Purchasing a new car is always a huge financial undertaking but not this time. Stu made the process completely seamless. He took care of everything!!!! I do not have one complaint. Thank you Jim Coleman for having Stu on your team.
Stew and Brendon are the best in the business! It’s always a great experience at Coleman because of these two. I never walk away disappointed. I wouldn’t go anywhere else. Thank you both for being a delight to work with!
I bought my last 2 cars from Mike Jaffy and his customer service skills were fantastic. He was not pushy and got me exactly what I wanted. When I went to do the paperwork Stew Mallon was the financial representative. He was very professional and knowledgeable. I told him where I wanted to be monthly and he made it happen. The whole experience was great and I would recommend both of them to my friends and family
Stu makes it so easy to buy a car!! This is the only place you want to go!!!
I have been purchasing cars from Jim Coleman Cadillac for 10 years+. Each and every time Stew in Finance makes it quick and easy.
I just want to say the Jim coleman caddillac is one of the best dealerships that I’ve ever dealt with. Stu was the man who went above and Beyond to take care of me. And he was always very helpful when I needed service I had any questions about my vehicle!!!
I'd never buy a car from anyone other than Stew Mallon. He makes the process so easy to purchase a car.
Great service and sales! Referred by a friend but the bottom line is ask for Stew in finance and he is literally a one stop shop. He has worked his magic time and time again and everyone looking for a new car I send to Stew.
I purchased my last five Cadillacs from Jim Coleman Cadillac Stew mallon is the reason I go there. Although they didn’t have what I needed on this last purchase he personally walked me over and made sure I was taken care of when I leased my new infinity from Jim Coleman I will always use stew as long as he is there.
If u want the greatest service go see Stu Mallon at Cadillac Undeniable
Michael Jaffe and managers very friendly and trustworthy. Definitely worth the wait! Best deal on 2022 Premium Luxury XT6. Recommend going there for a real experience with the most value.
My wife and I had been looking at a particular SUV that was in their inventory for a few weeks. I had finally decided to send an email to inquire about the vehicle. The very next day Albert Cottone reached out. He was very professional in answering all my questions and scheduling a day and time for my wife and I to drive from Delaware to view, and hopefully purchase the vehicle. Upon arrival we were greeted at the front door and every step throughout the process was smooth as silk. We had a few specific questions about the vehicle, ...
Awesome team and experience. Paperwork was ready and was in/out in an hour.
A great experience from the moment we walked through the door!! Excellent customer service and very knowledgeable staff made what could have been purchasing our vehicle a headache, a stress free time. Special thanks to Michael and Stewart for being so awesome!! Will definitely buy from you again, and would recommend you to friends!!
Just an all around Great experience! Best place to buy or lease a car within the DMV area! Would give 10 stars if I could!
I have had the pleasure of working with the Jim Coleman dealerships for the past 8 years with multiple purchases. The Service Department has always been 5 Star, top notch, customer care oriented professionals. Beginning with the check in to the comfort of the waiting area, if you choose to wait for your service. Today was just an oil change and tire rotation, I was quoted an hour. I was back in my car within 45 minutes! Including being washed and vacuumed! The courteous and professional team are always on their “AGame”. I can’t recommend this dealership highly enough! It is so ...
Will was great and extremely helpful! Came in and my service was completed in a very timely manner! Such great service from the team at Jim Coleman Cadillac! I will most certainly be returning for future service!
My husband and I went to Jim Coleman Cadillac and Albert Cottone was our salesperson, Albert was professional, and personable. He was patient and very courteous. No pressure, he made our purchase process run very smoothly. I look forward to referring my family and friends. Customer service with the whole process was impeccable.
I want to say thanks to Wil in Service he really showed how customer service should be A1 all the way from scheduling through completion with timely follow up and I really hadn’t had that in a while. I will definitely be coming to Jim Coleman for service thanks again Wil
Will in service was awesome! Very communicative and professional. Overall, I have had great service every time I bring my car in.
I’m always impressed with the level of professionalism and genuine pleasantness that Brendan Coleman and his team display with their customers. For as long as I own this Cadillac I’ll continue to have it serviced at Jim Coleman’s.
The service manager Brendan and his team are always a pleasure to work with.
Service Advisor, Andrew was hands down the best service rep I have encountered in my decade plus of owning a Cadillac. Wish every experience was as smooth as Andrew handled it.
Wow is an understatement! I visited Jim Coleman Cadillac this past weekend and I was amazed at their customer service, industry knowledge, and overall car-buying experience. I found a car online and reached out to the dealership via their online form. Albert responded immediately and provided the specifics and invited me for a test drive. The car was ready when I arrived and Albert graciously explained all the details about the car without being overwhelming. Not only did I find the car I had been looking for but Albert went above and beyond to make the buying experience efficient and ...
They say this isn't a good time to buy a used car - I respectfully disagree! I had not even landed on a make/model for my next purchase, and this gorgeous 2019 XT5 came across in my search. Jon DiBartolomeo from Jim Coleman Cadillac reached out to me to answer any questions. 10 days later from initial contact, he delivered it right to my door! I had never driven an XT5 before but I put a deposit on that beauty (her name is Lola (she was a showgirl!)) and I drove to Maryland to give her a spin. They found ...
Had a great experience buying from Jim Coleman Cadillac. Worked out all of the details online and the in-person process was smooth. Will provided a fair trade in value with no hassle, Gail was a very friendly sales person and Godwin made the finance process a breeze. Would buy again and recommend to friends.
This is my second purchase from Jim Coleman Cadillac and each experience has been excellent. I also previously purchased from Jim Coleman Toyota and Infiniti and they have always taken very good care of me. They sales consultants and finance staff are very professional and get the work done with the utmost diligence.
Jus bought a 2019 Denali from Stu. Best experience purchasing a vehicle ever! Thanx to Stu and. Jaffe. I love this truck.
Very pleased with my purchase of a new XT6 recently! Glenn was kind, responsive and professional in the whole process which took a few months because of the vehicle shortages. I am happy with the car AND the service, thank you!
This is the second car I’ve purchased at Jim Coleman Cadillac. Glen Price has been professional, knowledgeable, and helpful not only throughout the purchasing process but also during the ownership of my vehicles. Glen takes the time to carefully understand my needs and wants in a car and helps me find the perfect match. He then follows up periodically to check in. Godwin helped finalize the purchase. The purchasing experience was enjoyable and quick.
I had a great experience with this Dealership. Phil Lark was really kind an he helped me get the car i had gone for. If you are like me and you do your research about a car, walk into a dealership with one type of car in mind, then this is your dealership, they won't push you on getting something else or similar, they will work with you to get the car of your choice. Highly recommend these guys. They really mean it when they say no hidden fees and thanks to the great finance manager. They will follow ...
Wouldn't take my Cadillac anywhere else. Staff always takes great care of you and service quality is second to none. Highly recommended.
I am a long time customer of Jim Coleman Cadillac. My family and I have purchased many vehicles over the years. I strongly recommend Nana for purchasing. He is very friendly, knowledgeable, and professional. The service dept is also excellent. They are very courteous, professional & accommodating! I am very pleased with Jim Coleman Cadillac and will continue to be a loyal customer.
The service staff at Jim Coleman Cadillac, Bethesda, Maryland do provide the highest level of customer concern and support always trying to meet the expectations completly.
I had a great experience with Jim Cole Cadillac. My sales consultant is Albert, he is very friendly and always give straight up answer to my questions. I purchased the Escalade here with much lower price mark up than any other dealership in the area. Albert even offer the delivery of the car to my house. Documentation is also very fast. The whole process took around 1 hour which is also much better than any other transitional dealership. I will highly recommend this place and Albert and will recommend all my friend to here when they want a Cadillac.
I have gotten 4 Caddies from Jim Coleman. Nana has always looked out for me and gave me great deals on my purchases. I strongly recommend Nana and Jim Coleman Cadillac to anyone looking a new or used car.
I took my car three times for service, maintenance and tyre pressure issues since last year. Max in the service department helped me each time with a personal touch. He explained me what needs to be done and completed the job while I waited there. I felt very happy as he regularly updated and kept me informed about the status. Max communicated the issues with smiling and yet in a polite fasion. I will not hesitate to take my car there for service as I know that my car is with honest professionals like Max.
Max did a great job explaining the issue with my car and insuring that the repairs were made as quickly as possible. I was 100% satisfied with the service that he provided.
Always great professionalism and outstanding customer service. I truly appreciate it (Max)
WOW. Coleman Cadillac makes you feel like family. I trust them 100% to take care of my vehicle needs. They are timely, professional, and honest.
GREAT SERVICE DEPARTMENT
Gregory Bindah at Jim Coleman Cadillac made the purchase of our Cadillac XT6 experience top notch. From the test drive to the delivery of the vehicle, the entire process from start to finish was seamless. 10/10
I bought a used car from Gregory Bindah at Jim Coleman. I test drove many cars and visited many dealerships. Inventory is low and prices are high which can make this experience difficult and frustrating. I almost gave up on buying a car EXCEPT that Gregory really went above and beyond my expectations in helping me with my purchase. He is very kind and patient and not pushy but he does persevere. He searched car inventory, set up test drives and really pushed to get me the deal I asked for. I cannot say enough great things about him. If ...
Quinn from the sales department provided me with a royal service. He's your guy!
Greg was an awesome salesman! The whole staff at Jim Coleman Cadillac went out of their way to help me. Thank you Patrick also for a quick and painless paperwork process. Greg even picked me up from the DC airport as I flew in to buy from South Carolina. Perfect experience. Highly recommended!
Excellent service department.
I worked with Gregory Bindah on the purchase of a used car. There was no-pressure, I didn't feel rushed and the dealership made the process quick and easy with clear communication during the process and the final price was exactly as negotiated. Thank you, Gregory
Had the best experience at Jim Coleman in Bethesda. If you need any help ask for Anton, he was really knowledgeable and helpful. Quickly solved the issue with my car. Highly recommend.
Have been buying and servicing my Cadillacs here for years and always receive the best service in the area. Top notch
Our experience at Jim Coleman Cadillac was great! We worked with Nana throughout the entire process. We purchases a used car, and we were coming from out of state to pick up the vehicle. They made the process as easy as can be. They took the extra steps to make the process painless. They sent a car to pick us up from the airport. As well as making sure the car was in perfect condition before driving it off the lot. They even provided us with a car while we waited for our vehicle to be detailed. The entire experience ...
I highly recommend Jim Coleman Cadillac for anyone looking for a new or used vehicle. Ask for Albert Cattone! Albert took the time to understand what my wife and I were looking for and then got us into the perfect vehicle for our family. Great job Albert and Godwin!
My experience at Jim Coleman Cadillac today was by far the most positive and most pleasant of all vehicle purchases I’ve had at various dealerships. Particularly after two very unpleasant experiences at Lindsay Cadillac of Alexandria, I was truly grateful for the candor, the straightforwardness and the professionalism of the salesman, Albert Cottone, and the finance manager, Godwin. Everything was above board, The tone and the manner of interaction was friendly and courteous, everything was very well explained to me, my requirements were met, and I received a very fair and generous offer for my trade-in. All in all ...
. Glen was the salesman and he is amazing, He sat in the car with my husband for 1 hour going over all the things the NEW Cadillac Escalade does..Stu from the financing department is probably one of the nicest guys,he went above and beyond to make everything happen. We could not be happier with Jim Coleman….. FYI the New Escalade‘s are amazing.
Kind, courteous and knowledgeable.
I have purchased five Cadillac's from Jim Coleman and use them for service. The sales, finance, and service teams are by far the best car dealership I have ever seen. My decision on future car purchases is already made - It's Coleman Cadillac
I got a used car from Gregory. During the pandemic, I've had multiple dealers either going completely silent when I emailed them with questions, or respond with "when can you come in to see the car" without really answering my questions, and then going silent when I asked more questions. Then, they had the audacity to reach back out about a week later saying as though I'm the one that went MIA. I really appreciated Gregory being so responsive with his emails and taking his time answering my questions. Especially because I was buying a used ...
Technicians are experts with the code and know how to fix the problem. Thanks to all who took care of my car and me today.I am grateful!
I recently had a very positive experience at Jim Coleman Cadillac that I'd like to share with everyone. I purchased my 2013 SRX from Coleman and I've had it serviced by them ever since. There have been no issues since the car was new. However, last week I noticed that my radiator fan would not turn off when the engine was off. I drove the car to their service department immediately. Even though service was closed for the day, I was able to get the problem resolved thanks to Max Zelenkov, the service manager, who was still in his ...
I purchased a Nissan Armada yesterday with Nana. I have to tell you, working with Nana was so easy! I contacted your dealership through CarGurus and got a call from Nana. I told him what I was looking at and that I was coming from 2 1/2 hours away, that I have my own financing and I don't want to spend another 3 hours in the office. We did everything over the phone and when my husband and I pulled up yesterday the Armada was out front waiting for us. I think the test drive took longer than the actual transaction. Nana ...
I’ve bought (3) Escalades from this dealership and for all of them the sales rep was Nana Prempeh. He is knowledgeable, professional and very personable. He represents the dealership extremely well and I’ve been very pleased with all aspects of my Escalade purchases. My most recent Jim Coleman experience was with their Infinity store for the purchase of a work truck. Frankly, I did not have a good experience with the staff. They were indifferent to my concerns and rather cold personally. They also did not impress me as being trustworthy. The sales manager lied about the length of ...
I almost never leave reviews when I go to a place. I actually went here last week and I'm telling you it was the best experience I've ever had. The customer service was A1 and the staff was attentive and act like they actually gave a sh.. I will be definitely taking my car back to them, whenever I have any problems. Service department YOU ROCK!!
Max, the Service Manager was professional, cheerful and familiar with my vehicle and the recommended services.
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